Privacy Policy.
Last updated: May 1, 2026
At Artelo LA ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an inquiry, place an order, or otherwise interact with our floral design services.
1. Information We Collect
We may collect the following types of information:
- Personal Information — name, email address, phone number, billing and shipping/delivery address, and event details you provide through our inquiry forms or at checkout.
- Payment Information — processed securely through trusted third-party payment processors. We do not store full credit card details on our servers.
- Communications — messages, preferences, and any information you share when contacting us.
- Technical Information — IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and design proposals
- Process and fulfill floral orders, deliveries, and event installations
- Communicate about appointments, bookings, and updates to your order
- Improve our website, services, and customer experience
- Comply with legal obligations
3. How We Share Your Information
We do not sell or rent your personal information. We may share information with trusted service providers (such as payment processors, delivery partners, and event venues) only as needed to fulfill your order or event, or when required by law.
4. Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand where our visitors come from. You can disable cookies in your browser settings, though some features of the site may not function properly.
5. Data Security
We implement reasonable safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
6. Your Rights
You may request to access, update, or delete the personal information we hold about you. You may also opt out of marketing communications at any time by contacting us directly.
7. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through our inquiry page.